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I cannot change my email address

Discussion in 'General Discussions and Lounge' started by Dog Ears, Jan 17, 2017.

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  1. Jan 17, 2017 #1
    Dog Ears

    Dog Ears New Member Registered

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    I want to change my email address as I wish to eventually close my old account, but in settings I am getting a message that says my new email address is already in use. I am not sure how this is happening. If I set up an account with the new address I do not know how or where it is located. Can anyone help? Thanks in advance.
     
  3. Jan 17, 2017 #2
    gypsysmum2

    gypsysmum2 Well-Known Member Registered

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    Not sure this site is very well moderated. Hopefully someone will see you post who is more techy minded than me.
     
  5. Jan 30, 2017 #3
    HauteDog

    HauteDog New Member Registered

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    Maybe if you use your new email address and the "Forgot Password" option to receive the access code to it, and then you login and de-activate that account, you will be able to setup the email address in your active forum account? Just a suggestion, I hope it helps :thumbsup:
     
  7. Feb 9, 2017 #4
    littleAnja

    littleAnja New Member Registered

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    Try that with different browser. That happened to me once.
     
  9. Feb 14, 2017 #5
    BigPaws

    BigPaws Scratch & Sniff Administrator

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    Hi Dog Ears,

    Send us an email with your desired change to help@dogforum.co.uk and we should be able to help you out!

    Thanks :)
     
    Last edited by a moderator: Feb 14, 2017
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