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Login Problems

Discussion in 'Support and Feedback' started by arealhuman, Feb 1, 2018.

  1. arealhuman

    arealhuman Well-Known Member Registered

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    Hi,

    I've been contacted outside the forum by a user who is having problems logging in and gets redirected to RGL Shark, dodgy Asda offers and iPhone warnings. This also happens when a page is part loading. This forum is being accessed by phone (Android I think) which has been scanned for viruses and malware with nothing found. Any ideas? I'll feedback suggestions, I haven't named the user as it's not my place to.

    Many thanks :)
     
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  2. Oliver

    Oliver Administrator Administrator Registered

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    Looking into it, thank you.
     
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  3. arealhuman

    arealhuman Well-Known Member Registered

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    Thank you Oliver.
     
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  4. JoanneF

    JoanneF Well-Known Member Registered

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    Thank you both, I don't mind it being known that it is me. I am fine on our ipad like now but on my phone today I can hardly get a page to load but I get redirected. I have seen me be in the process of trying to type something (I tried to respond to the other thread about this earlier) and I got redirected mid sentence. Yesterday was fine, today it is the worst I have seen it - did anything change overnight? I have scanned my phone for viruses and malware and it seems clear, and it is only this site that gives me problems. I have looked around online and other people have reported similar problems where the website has a coding glitch. Sorry to be a pain but it is frustrating.
     
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  5. arealhuman

    arealhuman Well-Known Member Registered

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    Glad to see you're able to get back on now, I'm sure this will be sorted. It is strange the iPad doesn't exhibit the problems though (I've made an assumption here, correct me if I'm wrong!).
     
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  6. JoanneF

    JoanneF Well-Known Member Registered

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    No, you are right. It's just my phone (and Mr F's, same model Samsung Galaxy J5 2016, which I borrowed when mine was charging - don't tell him ...)
     
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  7. Josie

    Josie Administrator Administrator Registered

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    It is a pain for you @JoanneF - we’re sorry you’re having this problem.

    @Oliver is looking into this I promise. He’s struggling to pinpoint the problem.

    Is anyone else having this problem?

    I use IOS and it’s working fine.

    It would be interesting to know if it’s just android phones
     
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  8. JoanneF

    JoanneF Well-Known Member Registered

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    Thanks. I thought it was odd that yesterday it didn't happen at all and today it has been impossible to use android, so much so that I had to ask arealhuman to help me out (too impatient to wait until I got the iPad!)
     
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  9. Josie

    Josie Administrator Administrator Registered

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    That is odd! Nothing was done on the back end of the website in the last 24hrs....

    Hmmmmm
     
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  10. Oliver

    Oliver Administrator Administrator Registered

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    I think it's coming from google Adsense.

    I will remove so you can test tomorrow, thanks for your patience.
     
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  11. arealhuman

    arealhuman Well-Known Member Registered

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    I rarely access the forum from my iPhone so can't comment on functionality. Hopefully the Adsense thing will help.
     
  12. JoanneF

    JoanneF Well-Known Member Registered

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    Thank you everyone. I had a redirect just before 8.30 this morning. I had a roam around the site around 9.00 with no problem and I will keep doing that at various stages during the day. I'll report back later!
     
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  13. JoanneF

    JoanneF Well-Known Member Registered

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    Been fine until 3.24 pm when i got a redirect via rgl shark :(
     
  14. Josie

    Josie Administrator Administrator Registered

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    It may take a little while before it leaves the website @JoanneF - It will defiantly be gone by Monday (fingers crossed)
     
  15. JoanneF

    JoanneF Well-Known Member Registered

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    Thanks - I wasn't trying to rush things, I just thought that it might have been a different thing so wanted to let you know.:rolleyes:
     
  16. Oliver

    Oliver Administrator Administrator Registered

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    Hey @JoanneF, I hope you're enjoying your weekend.

    Kindly try now, hopefully the issue is resolved.

    Thanks.
     
  17. JoanneF

    JoanneF Well-Known Member Registered

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    Thank you for this @Oliver, I will have a scoot around and let you know. Appreciate the support; from what I have read not all forums are as interested.
     
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  18. Oliver

    Oliver Administrator Administrator Registered

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    IF, this is fixed then it's an issue with google Adsense. They often let rogue advertisers onto their system who inject redirect scripts to serve you those silly pages. Let me know. Thanks.
     
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  19. JoanneF

    JoanneF Well-Known Member Registered

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  20. Oliver

    Oliver Administrator Administrator Registered

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    Good to hear!
     
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