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[phil2]

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hi this is phil east ayrshire,because of my lack of computer knowledge i have had to re register all my k9 activity and cotact no s have been wiped out thanks very much k9 whoever you are. phil

 

[JoJess]

Hi phil, unsure what you mean by that do you mean some one has deleted your old account

 

[phil2]

yes because i couldnt put in a e/mail address my key pad was blocked ,i could not get in to ask k9 for help. i understand they have rules some patience may have helped phil

 

[phil]

correction it seems to be fixed now....sorry...was a bit frustrated.

 

[JoJess]

lol glad it is now fixed Phil

 

[Vicky]

yes because i couldnt put in a e/mail address my key pad was blocked ,i could not get in to ask k9 for help. i understand they have rules  some patience may have helped phil

<{POST_SNAPBACK}>

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Phil i know other people have had problems over the last few days with inactive email addresses causing problems but it's certainly nothing that any of the moderators have done. You can always contact K9 support (Nigel) through the contact link top right of every page - just in case you ever get booted out again :thumbsup:

 

[Nigel]

This problem is being caused by users not keeping their email address up to date.

If we don't have your correct email address then other users cannot email you, we cannot email you and any subscription or PM email notifications you've set up will not work. The bounced email messages are now causing problems. It's also a condition of membership that you maintain a current email address.

To check and update, if needed, your email address follow the 'change email address' link in your control panel.

Just one word of warning though - if you have to change your email address you HAVE to get your new email address right first time . When you change the address an email will be sent to you just like it was when you registered - you need to follow the instructions in this email. If you enter the wrong email address or do not respond to the email your account will remain in a 'awaiting authorisation' state & you will be unable to post.