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The laws states that your dog must be under controll at all times....what your dog did is not under controll.If your dogs recall is not spot on then get it on the lead and do more training.
I agree with the person you met out walking...she is in the right not you looking for sympathy.
If you see people comming put a lead on it's polite dont you get that fact.
Which law is that exactly?
It is illegal to have a dog dangerously out of control but that doesn't seem to be the case here. As far as I'm aware their hasn't ever been any succesful prosecutions for puppies being puppies - unless you know different and I'd be interested to know the specifics.
As far as situations like the OPs case all you can do is apologies. If they are bad mannered and beligerant you owe them no civility. The pup will grow out of it.