Maybe the solution is to phone first and confirm it with a letter anyway. That's what I usually do with anything important. Phone conversations can get "lost" (I'm not suggesting anything here, but people are so busy that you can't always remember who said what to whom, and when); get the name of the person you report it to, also?Jok, i only said about writting as it leaves a paper trail and it has to be answered within a certain time limit...(that what we do in our force)
But you are right, ringing and make a complant about an officer will be handled quicker....
Good luck Nina.